Information & Sales Support : 020 31 37 20 31 | salemgibi.co.uk

Terms of service

 

By signing up for and/ or otherwise accessing any of the services or products offered by emgibi.co.uk You agree to be bound by all the Terms and Conditions listed below.

 

We, emgibi.co.uk, reserves the right to amend and update these Terms and Conditions (T&Cs ) when necessary. It is Your responsibility to ensure that You, the subscriber, are up to date with all of our T&Cs. We will, however, notify You of any prominent changes we feel You need to be pro-actively made aware of.

 

1.Subscription

 

1.1 Subscribers to emgibi.co.uk services must be 18 years of age.

 

1.2 Term and Renewal

 

1.2.1 Subscription periods last for 12 months at a time. 30 days before a 12-month subscription period, the subscription is automatically renewed, unless the subscription is cancelled by one of the parties.

 

1.3 Payment

 

1.3.1 Subscriptions are paid in advance for a period of 12 months. Payment in advance will not be refunded unless otherwise expressly stately elsewhere in these Terms and Conditions.

 

1.3.2 You are required to have a valid email address and credit/debit card and/or PayPal account registered to Your account at all times, failure to do so will result in automatic suspension of Your account. If You cancel Your credit/debit card and/or Paypal account for any reason You must immediately notify emgibi.co.uk and provide details of a current valid payment card and/or PayPal Account.

 

1.3.3 You warrant that You are lawfully authorised to make payment using the payment card or facility You disclose to emgibi.co.uk.

 

1.3.4 All payments must be in UK Pounds Sterling.

 

1.3.5 If You fail to pay the amount due, emgibi.co.uk shall be entitled to interrupt, suspend or cancel the Services until payment is received in full and all debt is cleared. Such interruption, suspension or cancellation does not relieve You from paying all money owed on the account; after seven days from the date of payment interest will be payable (without prior notice) in pursuance of current valid interest legislation.

 

1.3.6 emgibi.co.uk reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.

 

1.4 Cancellation

 

1.4.1 You are entitled to cancel Your subscription at any time. Since the subscription period lasts for 12 months and is automatically renewed 30 days before the end of each 12-month period, a cancellation request must be received by emgibi.co.uk 30 days before the 12-month subscription period, at the latest. The unused portion of any advance payment will not be refunded. If the cancellation is not sent to emgibi.co.uk in time, the customer is obliged to pay the subscription fee for the following 12-month period.

 

1.4.2 emgibi.co.uk reserves the right to cancel and/or suspend Your Service if payment for the emgibi.co.uk services is more than fifteen days overdue.

 

1.4.3 After cancellation, you will no longer have access to your account and Your Data, including but not limited to e-mails, log files, databases, or other data files associated with your account may be deleted. emgibi.co.uk accepts no liability for such deleted information or content.

 

1.4.4 After termination of Your contract for our services, emgibi.co.uk will store any of Your equipment and/or other hardware (if applicable) during the organisation and completion of shipping of such equipment back to You.

 

1.4.5 After seven days of storing any such equipment and/or other hardware, emgibi.co.uk reserves the right to dispose of the equipment and/or charge the customer for storage of the item(s).

 

1.4.6 If emgibi.co.uk chooses to terminate specific subscription types or special services, emgibi.co.uk may cancel a subscription with one month's notice. In such circumstances, the unused portion of any advance payment will of course be refunded.

 

1.4.7 During the first two weeks of services, You are entitled to a refund of the basic hosting plan rental fee should You decide to cancel the Services. No full refunds or pro rata refunds will be made after two weeks of service should You decide to cancel the Services.

 

1.4.8 Domain name registration fees, charges for additional data transfer and charges for optional extras added to Your account are not refundable under any circumstances.

 

1.4.9 Cancellation can be done by sending a signed letter by mail or fax. Notifications must include Your full name, with valid signature and reason for cancellation. Third party cancellations are not accepted.

 

1.4.10 When emgibi.co.uk has received a cancellation request, You will automatically be given a notice of receipt, displayed on the front page of Your Control Panel. You will also receive a notice of receipt via e-mail regarding the cancellation from emgibi.co.uk. If You cannot see any such receipt on the front page of Your Control Panel within eight days You must send a new cancellation request.

 

1.4.11 emgibi.co.uk reserves the right to cancel and/or suspend Your Service at any time without notice if You breach these Terms and Conditions.

 

1.5 Transfer

 

1.5.1 In connection with the sale or other transfer of all or significant portions of emgibi.co.uk 's activities or assets, emgibi.co.uk has the right wholly or partly to transfer to a third party Your subscription(s), as well as emgibi.co.uk 's rights and obligations according to these T&Cs without Your consent.

 

1.5.2 You agree that prior to transferring ownership of Your subscription(s) to another person (the "Transferee") You shall require the Transferee to agree in writing to be bound by all the terms and conditions of these Terms and Conditions. If the Transferee fails to be bound in a reasonable fashion (as determine by emgibi.co.uk in emgibi.co.uk sole discretion) to the terms and conditions in these T&Cs, any such transfer will be null and void.

 

1.5.3 emgibi.co.uk reserves the right to refuse to transfer subscription(s) on your Account if any Invoice(s) or Subscription Fee(s) remain outstanding.

 

1.5.4 The transfer of a .co.uk, .org.uk, .ltd.uk, .net.uk, .plc.uk and .me.uk domain name to a different registrar costs £15.00.

 

1.5.5 The transfer of a .com, .org, .biz, .net is free and needs to be started by the destination registrar.

 

2. Information

 

2.1 Your subscription at emgibi.co.uk includes automatic registration of Your full name, postal address, e-mail address and voice and fax (if available) telephone numbers. You are required to provide correct personal data and to inform emgibi.co.uk via the Control Panel if it changes.

 

2.2 emgibi.co.uk will not provide any of Your personal information to other companies or individuals without Your permission. However, we may need to provide Your name and delivery address to third parties that emgibi.co.uk may use for the purposes of delivering specific Services to You (e.g. customer support).

 

2.3 emgibi.co.uk may, in accordance with legal requirements, have to disclose information to governmental organisations (including the police) in respect of Your use of the Services. Subject to any legal prohibitions to the contrary we will notify You of such disclosure as soon as reasonably possible.

 

2.4 You are required to accept to be contacted via Your email address in order to be informed about changes and improvements to emgibi.co.uk 's service, such as network status, product and feature improvements and special offers.

 

2.5 You will be given a login account, which is for personal use only. You must not divulge the password to any other people and take reasonable precautions to ensure that it is not discovered by other people. emgibi.co.uk reserves the right to change the password in the event of any suspected security breach.

 

3. Appropriate service use

 

3.1 emgibi.co.uk reserves the right to refuse Service and/or access to its servers and/or Services to anyone.

 

3.2 emgibi.co.uk servers may be used for lawful purposes only.

 

3.3 emgibi.co.uk does not allow any illegal material to be stored on its servers. It is entirely emgibi.co.uk 's decision to determine whether material is illegal, threatening, obscene or violates our terms of service in any manner, and the company reserves the right to delete any such material at any time with or without notice. In the event of such material being deleted You cannot advance any claim against emgibi.co.uk related to the deletion.

 

3.4 Any Server and System Abuse Violations of system or network security are prohibited and may result in criminal and/or civil liability.

 

3.5 You are not permitted to store large amounts of data on the server for free download or reading without prior agreement with emgibi.co.uk. The purpose is not to function as an external hard drive for the storage of data in formats such as zip, mp3, jpg, etc., but as a presentation/sales space for companies and private individuals. Exceptions hereto are services/products provided by emgibi.co.uk and developed specifically for backup and storage purposes such as emgibi.co.uk 's photo gallery product.

 

3.6 The use of more than 25,000 inodes (every file uses up 1 inode) may potentially result in suspension. Accounts exceeding the 25,000 inode limite will be removed from our backup system to avoid overusage.

 

3.7 Unless provided otherwise in the specifications for Your services, bandwidth use, including but not limited to data retrieval from your Web Site, e-mail traffic, and downloads, shall not exceed twenty-five gigabytes per month. Your combined mailbox use per account shall not exceed twenty-five gigabytes per month. You are responsible for monitoring your bandwidth and mailbox use, and agree to check your e-mail and download or delete your e-mail on a regular basis in order to ensure compliance with this paragraph. emgibi.co.uk reserves the right to disable Your site until You can reduce Your bandwidth usage.

 

3.8 emgibi.co.uk has absolutely zero tolerance to the sending of unsolicited email, bulk mail and spam. Purchased lists, safe lists, and double opt-in lists will be treated as spam. Any customer who sends out spam will have their account terminated with or without notice. In the event of transgression of this rule, emgibi.co.uk reserves the right to inform the relevant authority and submit log details etc. to that authority.

 

4. Liability

 

4.1 As emgibi.co.uk will use all reasonable endeavours to provide the Services without interruption and materially error-free, You are required to accept the Services "as available". emgibi.co.uk makes no warranty that its services will meet your requirements, or that the services will be uninterrupted, timely, secure, or error free.

 

4.2 emgibi.co.uk cannot be held liable for damages when interruptions, malfunctions, damage etc. is out of emgibi.co.uk 's control. This includes lightning, flooding, fire, war, acts of terror, industrial action and lockouts , overloading of the Internet, malfunctions in other networks, third party malfunctions, system breakdowns, or other form of force majeure.

 

4.3 In no circumstances whatsoever will emgibi.co.uk be liable for economic, indirect or consequential loss arising from delays or service interruptions.

 

4.4 emgibi.co.uk will not be responsible for loss occasioned by computer viruses, whether introduced by emgibi.co.uk 's software or otherwise. You are solely responsible for maintaining an emergency plan in case any of Your data is lost or inaccessible.

 

4.5 emgibi.co.uk shall not be held liable for any loss or damage caused by the use, misuse, unavailability or removal of services.

 

4.6 emgibi.co.uk 's total aggregate liability to You for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the services shall be limited to the charges paid by You in respect of the services which are the subject of any such claim.

 

5. Complaints

 

5.1 We will endeavour to provide a continuous high quality service. If You experience problems with Your Service, You should consult emgibi.co.uk support website and search for a resolution to Your problem in emgibi.co.uk Knowledge Base.

 

5.2 You will also find emgibi.co.uk 24/7 support contact details on emgibi.co.uk support website at http://www. emgibi.co.uk/support

 

5.3 You may report any fault in the Equipment or the Service to us by e-mail: customer.service@emgibi.co.uk. If you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint by fax to 02031373473. You should expect to receive a response to your query within 14 days of us receiving your correspondence.

 

5.4 emgibi.co.uk, either directly or through its assignee, shall provide Customer Service relating to Your Web Site consisting of replying to customer questions or complaints regarding services provided by us to you relating to Your Web Site. emgibi.co.uk is not obligated to provide any Customer Service except as specified in this paragraph. Any and all requests for additional Customer Service may be refused by emgibi.co.uk with or without reason.

 

5.5 Your continued use of the emgibi.co.uk 's services constitutes acceptance of these Terms and Conditions and amendments. If at any time, You do not agree to such changes, You agree that Your sole remedy is to request that Your subscription be cancelled.

 

6. Governing law

 

6.1 Except as otherwise set forth in the Domain Dispute Policy, Your rights and obligations and all contemplated by these Terms and Conditions shall be governed by English law and You submit to the exclusive jurisdiction of the English Courts.

 

6.2 The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant Registry; you shall ensure that you are aware of those terms and conditions and that you comply with them.

 

6.3 Disputes involving UK domain names are handled by Nominet http://www.nominet.org.uk/ Disputes involving .eu domains are handled by EURID http://www.eurid.eu/.

 

7. Indemnification

 

7.1 If emgibi.co.uk is sued or threatened with a lawsuit from a third party because of something You do with the services we provide, You agree to pay all legal and administration fees if emgibi.co.uk is found liable or pays to settle the dispute.